Privacy Policy

1. Introduction

Welcome to Mewa Mitra Private Limited. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.mewamitra.com or place an order with us. By using our Platform, you agree to this Policy. This Policy complies with the Information Technology Act, 2000 and the IT (Reasonable Security Practices) Rules, 2011.

2. Information We Collect

2.1 Information You Provide

  • Name, email address, and mobile number
  • Delivery and billing address
  • Payment details (processed via third-party gateways — we do not store card information)
  • Account login credentials
  • Feedback, reviews, and correspondence with us

2.2 Information Collected Automatically

  • IP address, browser and device information
  • Pages visited, time spent, and clickstream data
  • Cookies and session data

3. How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmations, invoices, and delivery updates
  • To manage your account and improve our services
  • To send promotional communications (you may opt out at any time)
  • To prevent fraud, detect suspicious activity, and enforce our policies
  • To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share your information with:

  • Logistics partners — to fulfil and track your orders
  • Payment gateways — to process transactions securely
  • Technology partners — for website hosting and analytics
  • Law enforcement or regulatory authorities — when required by applicable law

We may also disclose data to enforce our Terms & Conditions, investigate fraud or chargebacks, or comply with court orders or government notices.

5. Fraud & Risk Monitoring

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. Cookies

We use cookies to enhance your experience, remember preferences, and analyse traffic. You may disable cookies in your browser settings, though some features may not function correctly as a result.

7. Data Security

We use SSL encryption and reasonable technical safeguards to protect your data. However, no online transmission is 100% secure. We cannot guarantee absolute security.

8. Data Retention

Account data is retained while your account is active. Transaction records are retained for up to 7 years in compliance with applicable tax and accounting laws.

9. Your Rights

You may access, correct, or request deletion of your personal data by writing to info@mewamitra.com. We will respond within 30 days.

10. Changes to This Policy

We may update this Policy at any time. Changes will be posted on this page with an updated date. Continued use of our Platform constitutes acceptance of the revised Policy.

11. Contact Us

  • Email: info@mewamitra.com
  • Address: Mewa Mitra Private Limited, B-94, Rd Number 9, Rajdhani Krishi Upaj, Anaj mandi, Kukarkheda, Sikar Road, Jaipur, Rajasthan, India
  • FSSAI License No.: 12224026000251
  • GSTIN: 08AAQCM6619L1ZQ