Frequently Asked Questions

Explore our most asked questions. Can't find what you're looking for? Contact us directly!

Shopping Information

Q: What are the delivery charges for online orders?

We offer Free Shipping across India on all orders above ₹799. For orders under ₹799, a flat standard shipping fee is calculated and added at checkout.

Q: How do I track my order status?

Once your order is shipped, a tracking link along with courier details will be sent directly to your registered email address.

Q: How long will delivery take?

Orders are typically dispatched within 24–48 hours. Delivery takes between 3 to 7 business days depending on your location and pin code.

Payment Information

Q: What payment options are available?

We accept all major secure payment methods, including UPI (PhonePe, Google Pay, Paytm), Credit/Debit Cards, Net Banking, and popular digital wallets.

Q: How do I use a discount or promo code?

Enter your code (e.g., MEWAMITRA5) in the Coupon Code field on the Cart or Checkout page and click Apply to redeem your offer.

Product Quality & Storage

Q: Are Mewa Mitra products certified and fresh?

Yes, all our dry fruits, nuts, seeds, and hampers are premium-grade, hand-picked, and packed under strict hygiene protocols. Mewa Mitra is FSSAI-registered (Lic. No. 12224026000251).

Q: What is the best way to store dry fruits after opening?

Store them in a cool, dry place in an airtight container away from direct sunlight. To maintain maximum crispness and freshness over longer periods, refrigeration is recommended.

Returns, Refunds & Support

Q: What is your return and replacement policy?

Because dry fruits are perishable food items, we accept returns or replacements if you receive damaged, defective, or incorrect items. Please notify us within 24–48 hours of delivery with unboxing images or videos.

Q: How do I contact customer support?

  • Email: support@mewamitra.com

  • WhatsApp Support: +91 9116983559

  • Phone: +91 88751 55556